Terms & Conditions

These terms and conditions apply when you use the Dhareena Furnitures website and when you buy from us. Our Shipping Policy, Refund & Return Policy and Privacy Policy form part of these terms, so please read them too. By placing an order or creating an account, you agree to these terms.

These terms are an electronic record under the Information Technology Act, 2000 and don't need a physical or digital signature.

Who we are

Dhareena Furnitures ("we", "us" or "our") is a furniture maker with its workshop in New Delhi.

• Address: Plot No. 868, VPO Mundka, Rajendra Lakra Marg, New Delhi – 110041, India
• Email: info@dhareenafurnitures.com
• Phone and WhatsApp: +91 83685 38276
• Phone: +91 99719 12166
• Hours: Monday to Saturday 10am–7pm, Sunday 11am–5pm
• GSTIN: 07BKEPK5734Q1ZL

Who can buy from us

You must be at least 18 years old and able to enter into a binding contract under Indian law to place an order or create an account. We deliver only to addresses in India.

Your account

You don't need an account to shop with us: you can check out as a guest. If you'd like an account, sign in with your email address and a one-time code that we email to you. Your first sign-in creates your account.

• Each code works only once and expires after 10 minutes.
• You stay signed in on a device for up to 30 days, or until you sign out. Please sign out on shared devices.
• Anyone who can read your email can sign in to your account, so keep your email account secure.
• When you're signed in, you can see the orders placed with your email address.

Tell us straight away if you think someone else has used your account. We may suspend an account that is used in breach of these terms.

Products and prices

We describe and photograph our products as accurately as we can, but colours can look slightly different from screen to screen. If you're unsure about a colour or a measurement, please ask us before you order.

• Prices are in Indian Rupees (INR) and include GST. Your GST invoice shows the tax included: CGST and SGST for deliveries within Delhi, or IGST for deliveries to other states and union territories.
• Delivery is free across India. Remote or hard-to-access locations may carry an additional delivery charge, which we confirm with you before dispatch, as our Shipping Policy explains.
• We don't add any fee for paying online or by Cash on Delivery.
• Coupons are subject to their own conditions, such as validity dates, a minimum order value and usage limits.
• Our system calculates the final price, including any discount, when you place your order, and your order confirmation shows it.

If a product is listed with a clearly wrong price or description because of an error, we'll contact you before going ahead. You can then confirm the order with the correct details, or we'll cancel it and refund anything you've paid in full.

Orders and acceptance

When you place an order, you're offering to buy the products in it. Our contract with you is formed when we confirm your order:

• Cash on Delivery orders are confirmed when you place them.
• Orders paid online are confirmed once your payment succeeds.

We then email you an order confirmation with a link to your GST invoice. If you choose to pay online and the payment isn't completed within the time allowed, the order is cancelled automatically.

We may decline or cancel an order, for example if a product turns out to be unavailable, we can't deliver to the address given, or we suspect fraud. If we do, we'll let you know and refund anything you've paid in full.

Payments

• Online payments are processed by our payment partner, Cashfree Payments, on its secure payment page. You can pay by UPI, debit or credit card, net banking or wallet. Cashfree's own terms also apply to your payment, and you can reach Cashfree through https://www.cashfree.com if you need to. We never see or store your full card details.
• Cash on Delivery: you pay when your order is delivered. We may switch Cash on Delivery off from time to time; the options available to you are shown at checkout.
• If you're charged for an order that has been cancelled, or charged twice for the same order, we'll refund the extra payment.
• Refunds for online payments go back to your original payment method, as our Refund & Return Policy explains.

Delivery

Delivery is free across India. Our Shipping Policy explains delivery timelines, remote-location charges, what our delivery crew and courier partners do, and how to report damage in transit.

Please give us an accurate delivery address and a mobile number on which we can reach you. Ownership of your order, and responsibility for loss or damage, pass to you when it is delivered.

Cancellations, returns and refunds

Our Refund & Return Policy explains how to cancel an order, return a piece and receive a refund.

Warranty

For warranty information about a piece, please contact us before you buy.

Whatever the warranty, your rights under the Consumer Protection Act, 2019 still apply, including for goods that are defective or not as described.

Reviews

The reviews on our website are genuine reviews of Dhareena Furnitures, copied as they were written from our Google listing or from messages customers sent us, and each says where it came from.

• Reviews must be honest and describe your own experience of the product.
• Please don't include anything offensive, unlawful or misleading, anyone's personal information, advertising or links.
• We check reviews before publishing them, and we publish both positive and negative reviews. We don't edit reviews, but we may decline or remove a review that breaks these rules.
• By submitting a review, you allow us to show it on our website under your first name and the initial of your last name.

We also show reviews of our business from Google. We show them as Google provides them, and Google's terms apply to them.

Using our website

Please use our website only for lawful purposes. You must not:

• place an order with someone else's details without their permission, or give false information
• try to gain unauthorised access to our website, its systems or other customers' orders
• disrupt the website, for example by overloading it, or use automated tools to copy its content
• use the website in any way that breaks the law

We may restrict access to the website or decline orders when these rules are broken.

Our website links to other websites and services, such as Cashfree, Google, Instagram and WhatsApp. We're not responsible for their content or practices.

Intellectual property

The content of this website, including its text, photographs, graphics, and the Dhareena Furnitures name and logo, belongs to us or is used with permission. Please don't copy or reuse it, especially for commercial purposes, without our written permission.

Limitation of liability

We work to keep our website accurate and available, but we can't promise that it will always be uninterrupted or free of errors.

To the extent the law allows:

• we're not responsible for indirect or consequential losses, such as loss of profit or opportunity
• our total liability for an order is limited to the amount you paid for that order
• we're not responsible for delays or failures caused by events beyond our reasonable control, such as natural disasters, strikes, epidemics, government restrictions or disruption to transport

If we can't deliver your order because of such an event, we'll refund what you've paid.

Nothing in these terms limits any liability that can't be limited under Indian law, or your rights under the Consumer Protection Act, 2019.

Governing law and disputes

These terms are governed by the laws of India. If something goes wrong, please contact us first: we'll do our best to put it right quickly. You can also contact the National Consumer Helpline on 1915 or at https://consumerhelpline.gov.in for advice.

Grievance Officer

For complaints about our products, orders or website, contact our Grievance Officer:

• Email: info@dhareenafurnitures.com
• Phone: +91 83685 38276
• Address: Plot No. 868, VPO Mundka, Rajendra Lakra Marg, New Delhi – 110041, India
• Hours: Monday to Saturday 10am–7pm, Sunday 11am–5pm

We acknowledge complaints within 48 hours and resolve them within one month of receiving them.

General

If any part of these terms is found to be invalid, the rest still applies. If we don't enforce a term straight away, we can still enforce it later.

Changes to these terms

We may update these terms from time to time. The "Last updated" date on this page shows when they last changed. The terms on this page when you place an order apply to that order.

Contact us

If you have any questions about these terms, email info@dhareenafurnitures.com or call +91 83685 38276.