Refund & Return Policy

We want you to be genuinely happy with your purchase. Here's how returns, replacements and refunds work.

Returns

In-stock pieces can be returned within 7 days of delivery when they are unused, undamaged and in their original condition, and your reason for returning them is genuine, valid and reasonable: simply not liking a piece isn't one. Made-to-order and customised pieces are built for you, so they can't be returned unless they are defective.

Returned pieces must not be damaged. We can't accept a return with cuts, shreds, colour marks or stains.

How to start a return

To start a return, email info@dhareenafurnitures.com with your order number and the reason for your return. We'll arrange a pickup and confirm your refund once the piece has been inspected.

Refunds

Approved refunds of online payments are issued to your original payment method within 7–10 business days of the returned piece passing inspection.

For Cash on Delivery orders, we'll ask for your bank account or UPI details and send your refund there.

Original delivery charges, if you paid any, are non-refundable, unless the piece arrived damaged or defective.

Damaged or defective items

If your piece arrives damaged or with a manufacturing defect, contact us at info@dhareenafurnitures.com within 48 hours of delivery with photos, and we'll arrange a free repair, a replacement or a full refund. For damage in transit, please also send a video, as our Shipping Policy explains.

Non-returnable items

Made-to-order furniture, custom finishes, and clearance or floor-sample items marked "final sale" can't be returned unless they are defective.

Cancelling an order

To cancel an order, contact us as soon as possible with your order number: email info@dhareenafurnitures.com or call +91 83685 38276.

We will tell you whether your order can still be cancelled when you contact us.

If you paid online for an order that is cancelled, we refund your payment to your original payment method within 7–10 business days of the cancellation.

Your rights

This policy doesn't affect your rights under the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.

Questions

Email info@dhareenafurnitures.com or call +91 83685 38276 or +91 99719 12166. We're available Monday to Saturday from 10am to 7pm, and on Sunday from 11am to 5pm.